Sakra World Hospital (SWH) is committed to protecting the Privacy rights of individuals whose personal information is shared with us. To affirm our commitment to protect Privacy and personal data, we take due care and protection of your information. We adhere to various applicable governing Indian Laws in commitment to our Privacy Policy. We ensure that all our employees comply with our Privacy and Security Policies. We created this Privacy Policy to demonstrate our commitment to the protection of providers’/users’ privacy and personal information. Providers’/Users' use of and access to the Services are subject to this Privacy Policy.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the applicable governing Laws in India, particularly you are bound by this Privacy Policy while using our website of Sakraworldhospital.com (“Website”) operated by SWH for sharing any of your information as described in this Policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity, you represent that you are authorised by such an individual or entity to accept this privacy policy on such individual’s or entity’s behalf.

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to SWH.

Access to Personal Information:
Personal information including sensitive personal data may be received, processed, or stored by SWH only under valid contracts entered into with providers/users. We collect your personally identifiable information such as information you provide, or that others provide to us on your behalf, via forms, surveys, applications, or other online fields including but not limited to names, addresses of natural persons, as well as sensitive personal data such as demographic data like gender, date of birth, caste details, religion details, e-mail address, health condition details, personal medical records, and family health history, login id and password, financial information like Bank account or credit card or debit card or other payment instrument details, master and transaction data and other data stored in user data, biometric information, genetic information, transgender status, and intersex status, etc.

SWH will never collect or save information related to Credit Card or Debit Card details including its Number, Expiry Date, CVV Number, OTP or Password, etc., from any of its Customers during its Service.
At any time, the provider can request their personal information maintained at SWH for various purposes as listed below but not limited to:

• General information
• Update of personal information
• Deletion of personal information

SWH will respond to such requests as soon as possible after confirming the authenticity of the requestor and the request.

By choosing the Opt-In option on the Website and thereafter, by providing Us Your personal information or availing services of SWH or by making use of the facilities provided by the Website, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof. You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also understand that the collection, storage, processing, disclosure, and transfer of any Personal and privacy Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Privacy Policy. However, SWH shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You. SWH will share personal information outside of SWH only when we have your consent and we will ask for your explicit consent to share any sensitive personal information if required.

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website/App and the other Services, and you unconditionally agree that becoming a User of the Website, the App, and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App, and use of the Services are subject to this Privacy Policy and the Terms of Use. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.

The methods by which we collect your Personal Information include but are not limited to the following:

• When You fill out the patient registration form,
• When You provide details to an SWH Health Care Professional or SWH representative
• When You register on Our Website,
• When You provide Your Personal Information to Us during course of receiving services,
• When You use the features on Our Website,
• When you provide access to any other website.

You understand that SWH, either by itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information. Your Personal Information may be used or processed for various purposes including but not limited to the following:

• To provide effective Services
• To operate and improve the Website and/or our Services;
• To respond your inquiries and fulfil your requests;
• To send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information;
• To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
• To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
• To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email;
• To advertise products and services of SWH and third parties;
• To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
• To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
• To build your profile on the Website;
• To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law,
• To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)
• Send you marketing communications that we believe may be of interest to you;
• Allow you to participate in surveys, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose Personal Information;
• Analyze data for our business purposes, such as audits, medical records, enhancing the Site, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns; Analyzing software usage patterns for improving product design and utility or;
• For commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes.
• Control risk, to comply with laws and regulations and comply with other legal processes and law enforcement requirements.
• For sale or transfer of such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to our Partners.

You can reach SWH to withdraw/modify your consent or for any queries in writing through an email at grievance@sakraworldhospital.com requesting the same. Once You withdraw Your Consent to share the Personal Information collected by Us, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict you from using our Services or the Website. You may reach out to the Grievance Officer with your concerns about these Privacy policies as follows:

• E-Mail: grievance@sakraworldhospital.com
• Postal address: Grievance Officer, Sakra World Hospital, Sy No.52/2 & 52/3, Devarabeesanahalli, Varthur Hobli, Bangalore Karnataka India 560 103.

If You need to update or correct your Personal Information, you may send updates and corrections to us at grievance@sakraworldhospital.com we will take all reasonable efforts to incorporate the changes within a reasonable period.

Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, or part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates/agents / third party service providers/partners/banks and financial institutions or any other persons, for the purposes specified under this Policy or as may be required by applicable law. You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when SWH transfers Your Personal Information to any other entity within or outside Your country of residence, SWH will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

SWH shall store Your Personal Information at least for a period of three years from the last date of use of the Services or Website or such period as may be required by law.

Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

Aggregated and De-identified Data: “Aggregated and De-identified Data” is data we may create or compile from various sources, including mouse clicks and movements, scrolling activity, and text you type into the Site. This information is used for business purposes, which may include offering products or services, research, marketing, or analyzing market trends and other purposes consistent with applicable laws.

We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website. In the course of displaying advertisements regarding its services or optimizing services to its Users, SWH may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. SWH does not store personally identifiable information in the cookies. Further, SWH does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their cookies or other files on Your computer, collect data or solicit personal information from You, for which SWH is not responsible or liable. SWH encourages You to read the privacy policies of all external sites.

The Site may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of other websites to which we link. We do not exercise control over the sites that may be displayed as search results or links from within our Website/App Services. These other sites may place their cookies or other files on the User's computer, collect data or solicit personal information from the User, for which SWH is not responsible or liable. Accordingly, SWH does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does SWH guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by SWH of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to our Website, you do this entirely at your own risk. You should also be aware that, when you voluntarily disclose personal information in public forums, such information may be collected by others and may result in receiving unsolicited messages. We strongly encourage you to be aware that when you leave our Site you should read the privacy statements of each and every website that collects personally identifiable information.

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access and need-to-know basis, password protection, encryption, etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third-party service providers, partners, and agencies on a need-to-know basis and in relation to the Purposes specified above in this Policy.

While We will endeavor to take all reasonable and appropriate steps to keep secure any information that We hold about You and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.

You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country. If required by Law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant or other order by a court of competent jurisdiction and we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Social Media Sites: SWH provides experiences on social media platforms such as Facebook®, Twitter®, and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post, such as pictures, information, opinions, or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

No sensitive personal data or information is automatically collected by SWH from any casual visitors of this website, who are merely perusing the website/App. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately. You are not a casual visitor if you have willingly submitted any personal data or information to SWH through any means, including email, post, or through the registration process on the Website or App. All such visitors will be deemed to be and will be treated as Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

In the future, we may need to change this Online Privacy Notice or the SWH Consumer Privacy Notice. Please review it periodically. All changes will be made here so that you will always know what information we gather, how we might use that information, and whether we may share it with anyone. Any change to a Privacy Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these revisions acknowledges your receipt of the revision and your agreement to and acceptance of the revised Privacy Notice.